Single User
- 1 Staff Member
- Unlimited Calls
- Online Support
The Smart
Reception Bell
With a touch of a button, your customers or guests can make instant contact with your on-call staff member. A stylish, convenient, and responsive office call bell option for both you and your customers. Great for accommodation providers, shops and more!
Login Already a member? Sign Up For 7-day free trial
02. How it Works
Step by Step
Does your current reception call button keep you tied within hearing distance of your office? Are you juggling multiple phones or pagers to ensure you're available to your customers at all times? Install FetchMe on a tablet at the reception counter to replace the old-fashioned 'press for assistance' button. When a guest or customer arrives, they press the button on the tablet and the on-call staff member will receive a notification. The staff member then responds with their phone through the FetchMe App with a preset or custom message.
Simple, convenient, and responsive to your customer's needs.
Sign Up
Create your business a FetchMe account by visiting the Sign Up page. This job is best done by the manager of the business who has the authority to operate the account.
Visit your Dashboard
After signing up, you will be able to add the details of your business in your Dashboard. The dashboard is where you control your account details, add account plans etc.
Add your staff in the dashboard
The dashboard is accessed from your laptop or computer and allows you to add staff members that will be required to be on-call from time to time.
Download Staff App
Staff members will get emailed a link so they can download the iOS or Android FetchMe App to their smartphones. This connects them to the reception base unit.
Set-up Reception Tablet
Grab a tablet and install the FetchMe Reception Base App. This tablet will act as your customer call button that will be positioned on the counter.
Start Using FetchMe!
Open the FetchMe App on your smartphone and place someone on call. You are now ready to start using FetchMe on the 7-day free trial.
03. Awesome features
a personal touch
FetchMe offers a personal, modern, and practical twist to the typical reception bells. Staff members can complete other tasks outside of the office with the confidence that if anyone arrives in reception, they will be notified.
Personalised
FetchMe contacts the 'on call' staff member and lets the waiting guest know who is coming to assist them. Instant feedback means your guest knows someone is coming.
Flexible
The staff member that receives the notification can respond to the guest with a preset or custom message. The Staff member doesn't have to be on the property to receive the notification.
04. Why our app
Why Use FetchMe?
Done are the days of having to carry around an extra phone or pager so you know someone wants you at your counter or reception. FetchMe gives you the freedom to go about your daily jobs without having to worry that a guest is left unattended in your office and a sales opportunity may have been missed.
FetchMe is simple! A guest enters the reception, hits the button on the FetchMe Reception tablet and the 'on call' staff member responds. Too easy.
With plans starting from $4.99 per month, its considerably cheaper than the common $1,600 long range phone alternative.
Other long-range phone setups barely provide coverage across the whole premises. And basic office bells keep you tied within hearing distance of the office. FetchMe will work anywhere as long as you have mobile data or wi-fi coverage.
05. Pricing plan
Pricing Plans — Get Started
Receive a FREE 7-day trial upon signing up.
Small Business
- 2 - 4 Staff Members
- Unlimited Calls
- Online Support
Medium Business
- 5 - 9 Staff Members
- Unlimited Calls
- Online Support
Large Business
- Unlimited Staff Members
- Unlimited Calls
- Online Support
6. Frequently asked questions
Have a question?
Before contacting our support team for assistance, check here for our most common troubleshooting solutions.
Where do I start to use FetchMe?
To begin you will need to register your business for a FetchMe account and this creates the 'dashboard' that controls your account. The initial signup is best done by the business owner or manager who has authority over the account. After you sign up, you can then go ahead and download the FetchMe for Reception App.
What hardware do I need to use FetchMe?
To use the FetchMe system, the business using the system will require a tablet with Android 5.0 or higher, or an iPad with iOS 10.0 or later. This device acts as the Reception Base unit. It is recommended that this device is displayed in an upright position with a stand or cover. The app installed on this tablet will then connect to staff member's smartphones.
Where can I download the App?
You will need to download two Apps to use FetchMe system, these can be downloaded from the Apple App Store or the Android Play store. The FetchMe for Reception App will be downloaded onto a device, such as a tablet or iPad, to use as the Reception Base App. The FetchMe for Staff App will then be downloaded onto staff members' personal phones to allow them to connect to the Reception Base App.
Do I need to enter my credit card details for the 7-day trial?
When you sign up for the 7-day FetchMe trial, you will not be asked to enter your credit card details. If after your trial you decide FetchMe works for you, payment will be required to purchase a plan.
Can I use the FetchMe system as an emergency button?
It is not recommended that the FetchMe system is used in place of dedicated emergency paging system. While the software is reliable, it does require an internet connection and we are unable to guarantee dependability of individual user's internet systems.
How do I change my plan?
Only the Admin for a FetchMe account can change the details of an account, including upgrading or downgrading a plan. To change account information, the Admin person will need to log in to their dashboard with their username and password.
How do I change my quick reply messages?
The quick reply messages can be amended in the dashboard. The admin will need to sign into the dashboard - choose My Account - Profiles - Settings. Once the messages have been updated, click 'Save Changes'.
How do I change the staff member on-call?
The quickest way to change the staff member that is on-call is through the staff FetchMe App on your phone. Alternatively, the admin can log-in to the dashboard and change the user on-call. When the user is changed, the user that was on-call will receive a message to say that they are no longer on-call. The user being made on-call will also receive a message to warn them that they are now on-call.
How do I add a profile photo?
If the staff member hasn't added their own profile photo, the business admin can add one through the FetchMe web dashboard. Staff members can add their own profile photo through the FetchMe for staff app. The business admin can block a staff member from adding a profile photo and delete their current photo from the FetchMe web dashboard if they deem it to be inappropriate.
What operating system does my device require for FetchMe for Reception Base App?
For Apple iOS: the FetchMe reception app requires iOS 10.0 or later and is compatible with iPad.
For Android: the FetchMe reception app requires Android 5.0 and up.
How should I set up the tablet being used for the Reception base App?
We recommend that you consider the following when setting up your tablet to be the Reception base app:
- The tablet should be placed in a stand or a cover that allows it to be displayed in an upright position. This ensures that your customers can easily see the button upon arrival.
- The screen should be left on and not allowed to go into 'sleep mode'. For iOS, go into Settings - Display & brightness - Auto Lock - Never.
- The screen should be on a medium brightness (to save power), and volume on medium.
- Keep the Reception device plugged into a power source to ensure it doesn't run out of battery power.
- The FetchMe app will not work without internet. It will need to be connected to a wireless internet connection, or have mobile data on it's SIM card.
- To ensure that customers don't inadvertantly exit the FetchMe App, use Guided Access (on iOS) or Kiosk Mode (on android).
Why does my Reception App not make any noise when the button is pressed?
The Reception call button should make a sound when pressed to give your customers feedback that it is working. If your device does not make a sound, please ensure that the volume is turned up to a suitable level.
Why is my Reception App not connecting to staff?
Ensure that your reception device is connected to the internet. A wireless connection or mobile data is required to operate this system. Also ensure that the staff member has the volume turned up on their phone to ensure they don't miss any messages.
What operating system does my phone required for FetchMe for Staff?
For Apple iOS: the FetchMe staff app requires iOS 10.0 or later and is compatible with iPad.
For Android: the FetchMe staff app requires Android 5.0 and up
Why is my Reception App not connecting to the staff App?
Ensure that your reception device is connected to the internet and also the device using the Staff App is connected to the internet. A wireless connection or mobile data is required to operate this system.
How do I change the staff member on-call?
The quickest way to change the staff member that is on-call is through the staff FetchMe App on your phone. Alternatively, the admin can log-in to the dashboard and change the user on-call. When the user is changed, the user that was on-call will receive a message to say that they are no longer on-call. The user being made on-call will also receive a message to warn them that they are now on-call.
How do I add a profile photo through the FetchMe Staff App?
If the staff member hasn't added their own profile photo, the business admin can add one through the FetchMe web dashboard. Staff members can add their own profile photo through the FetchMe for staff app. The business admin can block a staff member from adding a profile photo and delete their current photo from the FetchMe web dashboard if they deem it to be inappropriate.
Why is there no sound on my phone for my notifications from the FetchMe App?
While on-call and using the FetchMe App, we recommend that your ringer volume on your phone is turned up so you do not miss any notifications.
Support
If you are having problems and you can't find the answer to your issue in the Frequently asked questions section, then please contact us at support@fetchme.nz.
What are your Terms of Use?
To view FetchMe's full terms of use, please visit our terms page here.
Where do I start to use FetchMe?
To begin you will need to sign up your business for a FetchMe account and this creates the 'dashboard' that controls your account. The initial signup is best done by the business owner or manager who has authority over the account. After you sign up, you can then go ahead and download the FetchMe for Reception App.
What hardware do I need to use FetchMe?
To use the FetchMe system, the business using the system will require a tablet with Android 5.0 or higher, or an iPad with iOS 10.0 or later. This device acts as the Reception Base unit. It is recommended that this device is displayed in an upright position with a stand or cover. The app installed on this tablet will then connect to staff member's smartphones.
Where can I download the App?
You will need to download two Apps to use FetchMe system, these can be downloaded from the Apple App Store or the Android Play store. The FetchMe for Reception App will be downloaded onto a device, such as a tablet or iPad, to use as the Reception Base App. The FetchMe for Staff App will then be downloaded onto staff members' personal phones to allow them to connect to the Reception Base App.
Do I need to enter my credit card details for the 7-day trial?
When you sign up for the 7-day FetchMe trial, you will not be asked to enter your credit card details. If after your trial you decide FetchMe works for you, payment will be required to purchase a plan.
Can I use the FetchMe system as an emergency button?
It is not recommended that the FetchMe system is used in place of dedicated emergency paging system. While the software is reliable, it does require an internet connection and we are unable to guarantee dependability of individual user's internet systems.
How do I change my plan?
Only the Admin for a FetchMe account can change the details of an account, including upgrading or downgrading a plan. To change account information, the Admin person will need to log in to their dashboard with their username and password.
How do I change my quick reply messages?
The quick reply messages can be amended in the dashboard. The admin will need to sign into the dashboard - choose My Account - Profiles - Settings. Once the messages have been updated, click 'Save Changes'.
How do I change the staff member on-call?
The quickest way to change the staff member that is on-call is through the staff FetchMe App on your phone. Alternatively, the admin can log-in to the dashboard and change the user on-call. When the user is changed, the user that was on-call will receive a message to say that they are no longer on-call. The user being made on-call will also receive a message to warn them that they are now on-call.
How do I add a profile photo?
If the staff member hasn't added their own profile photo, the business admin can add one through the FetchMe web dashboard. Staff members can add their own profile photo through the FetchMe for staff app. The business admin can block a staff member from adding a profile photo and delete their current photo from the FetchMe web dashboard if they deem it to be inappropriate.
Where can I download the FetchMe for Reception Base App?
Where you download the FetchMe for Reception App from, depends on whether the device is an Apple or an Android device. Links can be found below.
Apple App Store FetchMe for Reception Google Play Store FetchMe for Reception
What operating system does my device require for FetchMe for Reception Base App?
For Apple iOS: the FetchMe reception app requires iOS 10.0 or later and is compatible with iPad.
For Android: the FetchMe reception app requires Android 5.0 and up.
How should I set up the tablet being used for the Reception base App?
We recommend that you consider the following when setting up your tablet to be the Reception base app:
- The tablet should be placed in a stand or a cover that allows it to be displayed in an upright position. This ensures that your customers can easily see the button upon arrival.
- The screen should be left on and not allowed to go into 'sleep mode'. For iOS, go into Settings - Display & brightness - Auto Lock - Never.
- The screen should be on a medium brightness (to save power), and volume on medium.
- Keep the Reception device plugged into a power source to ensure it doesn't run out of battery power.
- The FetchMe app will not work without internet. It will need to be connected to a wireless internet connection, or have mobile data on it's SIM card.
- To ensure that customers don't inadvertantly exit the FetchMe App, use Guided Access (on iOS) or Kiosk Mode (on android).
Why does my Reception App not make any noise when the button is pressed?
The Reception call button should make a sound when pressed to give your customers feedback that it is working. If your device does not make a sound, please ensure that the volume is turned up to a suitable level.
Why is my Reception App not connecting to staff?
Ensure that your reception device is connected to the internet. A wireless connection or mobile data is required to operate this system. Also ensure that the staff member has the volume turned up on their phone to ensure they don't miss any messages.
Where can I download the FetchMe for Staff App?
Where you download the FetchMe for Staff App from, depends on whether the device is an Apple or an Android device. Links can be found below.
Apple App Store FetchMe for Staff Google Play Store FetchMe for Staff
What operating system does my phone required for FetchMe for Staff?
For Apple iOS: the FetchMe staff app requires iOS 10.0 or later and is compatible with iPad.
For Android: the FetchMe staff app requires Android 5.0 and up
Why is my Reception App not connecting to the staff App?
Ensure that your reception device is connected to the internet and also the device using the Staff App is connected to the internet. A wireless connection or mobile data is required to operate this system.
How do I change the staff member on-call?
The quickest way to change the staff member that is on-call is through the staff FetchMe App on your phone. Alternatively, the admin can log-in to the dashboard and change the user on-call. When the user is changed, the user that was on-call will receive a message to say that they are no longer on-call. The user being made on-call will also receive a message to warn them that they are now on-call.
How do I add a profile photo through the FetchMe Staff App?
If the staff member hasn't added their own profile photo, the business admin can add one through the FetchMe web dashboard. Staff members can add their own profile photo through the FetchMe for staff app. The business admin can block a staff member from adding a profile photo and delete their current photo from the FetchMe web dashboard if they deem it to be inappropriate.
Why is there no sound on my phone for my notifications from the FetchMe App?
While on-call and using the FetchMe App, we recommend that your ringer volume on your phone is turned up so you do not miss any notifications.
Support
If you are having problems and you can't find the answer to your issue in the Frequently asked questions section, then please contact us at support@fetchme.nz.
What are your Terms of Use?
To view FetchMe's full terms of use, please visit our terms page here.
7. Contact us
Answers to your questions
If you need to find out more, please see our frequently asked questions section. For anything else, use the contact form to get in touch.