With a touch of a button, your customers or guests can make instant contact with your on-call staff member. A stylish, convenient, and responsive office call bell option for both you and your customers. Great for accommodation providers, shops, offices, and more!
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Does your current reception call button keep you tied within hearing distance of your office? Are you juggling multiple phones or pagers to ensure you're always available to your customers? Install FetchMe on a tablet at the reception counter to replace the old-fashioned 'press for assistance' button. When a guest or customer arrives, they press the button on the tablet, and the on-call staff member will receive a notification. The staff member then responds with their phone through the FetchMe App with a preset or custom message.
Simple, convenient, and responsive to your customer's needs.
In today's fast-paced world, staying ahead is essential. FetchMe keeps your business at the forefront of technology, providing a modern & innovative solution for guest service. Impress tech-savvy clients and set yourself apart from the competition.
Fetch has been developed with the focus to be as simple as possible. When a client arrives at your counter, they are only required to press one button and they will receive instant, personalised feedback.
Happy guests are repeat guests. With FetchMe, exceed guest expectations and boost satisfaction levels. Our app streamlines communication, making every interaction smooth and memorable.
FetchMe provides an affordable solution to keep in touch with your onsite customers. Utilise the phone you already have in your pocket and elevate your property's reputation with the power of seamless service.
To begin with FetchMe, follow the steps below. You will require a wi-fi connected tablet and your mobile phone to setup
Create your business a FetchMe account by visiting the Sign Up page. This job is best done by the manager of the business who has the authority to operate the account.
After signing up, you will be able to add the details of your business to your Dashboard. The Dashboard is where you control your account details, add account plans, etc.
The Dashboard is accessed from your laptop or computer and allows you to add staff members who will be required to be on-call from time to time.
Staff members will get emailed a link to download the iOS or Android FetchMe App to their smartphones. This will connect them to the Reception Base unit.
Grab a tablet and install the FetchMe Reception Base App. This tablet will act as your customer call button that will be positioned on the counter.
Open the FetchMe App on your smartphone and place someone on call. You are now ready to start using FetchMe on the 7-day free trial.
FetchMe offers a personal, modern, and practical twist to the typical reception bells. Staff members can complete other tasks outside of the office with the confidence that if anyone arrives in reception, they will be notified.
FetchMe contacts the 'on call' staff member and lets the waiting guest know who is coming to assist them. Instant feedback means your guest knows someone is coming.
The staff member who receives the notification can respond to the guest with a preset or custom message. The Staff member can be away from the property to receive the notification.
Gone are the days of carrying around an extra phone or pager so you know someone wants you at your counter or reception. FetchMe allows you the freedom to go about your daily tasks without worrying that a guest is left unattended in your office and a sales opportunity may have been missed.
Receive a FREE 7-day trial upon signing up, no credit card required!
Before contacting our support team for assistance, check here for our most common troubleshooting solutions.
To begin you will need to register your business for a FetchMe account, and this creates the 'Dashboard' that controls your account. The initial signup should be completed by the business owner or manager who has authority over the account. After you sign up, you can then go ahead and download the FetchMe for Reception App.
To use the FetchMe system, you will require a tablet with Android 5.0 or higher or an iPad with iOS 10.0 or later. This device acts as the Reception Base unit. It is recommended that this device is displayed in an upright position with a stand or cover. The app installed on this tablet will then connect to staff member's smartphones.
You will need to download two Apps to use the FetchMe system. These can be downloaded from the Apple App Store or the Android Play Store. The FetchMe for Reception App will be downloaded onto a device, such as a tablet or iPad, to use as the Reception Base App. The FetchMe for Staff App will then be downloaded onto staff members' personal phones to allow them to connect to the Reception Base App.
When you sign up for the 7-day FetchMe trial, you will not need to enter your credit card details. If, after your trial, you decide FetchMe works for you, payment will be required to purchase a plan.
It is NOT recommended that the FetchMe system is used in place of a dedicated emergency paging system. While the software is reliable, it requires an internet connection, and we cannot guarantee the dependability of individual user's internet systems.
Only the Admin for a FetchMe account can change the details of an account, including upgrading or downgrading a plan. To change account information, the Admin person must log in to their Dashboard with their username and password.
The quick reply messages can be amended in the dashboard by the Admin. The Admin must sign into the dashboard - choose My Account - Profiles - Settings. Once the messages have been updated, click 'Save Changes'.
The quickest way to change the on-call staff member is through the staff FetchMe App on your phone. Alternatively, the Admin can log in to the dashboard and change the user on-call. When the user is changed, the user who was on-call will receive a notification to say that they are no longer on-call. The user being made on-call will also receive a notification to warn them that they are now on-call.
If the staff member still needs to add their profile photo, the business Admin can add one through the FetchMe web dashboard. Staff members can add their profile photos through the FetchMe for staff app. The business Admin can block a staff member from adding a profile photo and delete their current image from the FetchMe web dashboard if they deem it inappropriate.
For Apple iOS: the FetchMe reception app requires iOS 10.0 or later and is compatible with iPad.
For Android: the FetchMe reception app requires Android 5.0 and up.
We recommend that you consider the following when setting up your tablet to be the Reception Base app:
The Reception call button should make a sound when pressed to give your customers feedback that it is working. If your device does not make a sound, please ensure the volume is turned up to a suitable level.
Ensure that your reception device is connected to the internet. A wireless connection or mobile data is required to operate this system. Also, ensure that the staff member has the volume turned up on their phone to ensure they don't miss any messages.
For Apple iOS: the FetchMe staff app requires iOS 10.0 or later and is compatible with iPad.
For Android: the FetchMe staff app requires Android 5.0 and up
Ensure that your reception device is connected to the internet. Also, check that the Staff App device is connected to the internet. A wireless connection or mobile data is required to operate this system.
The quickest way to change the on-call staff member is through the staff FetchMe App on your phone. Alternatively, the Admin can log in to the Dashboard and change the user on-call. When the user is changed, the user who was on-call will receive a notification to say that they are no longer on-call. The user being made on-call will also receive a notification to warn them that they are now on-call.
If the staff member still needs to add their profile photo, the business admin can add one through the FetchMe web dashboard. Staff members can add their profile photos through the FetchMe for staff app. The business Admin can block a staff member from adding a profile photo and delete their current image from the FetchMe web dashboard if they deem it inappropriate.
While on-call and using the FetchMe App, we recommend that the ringer volume on your phone is turned up so you do not miss any notifications.
If you are having problems and you can't find the answer to your issue in the Frequently asked questions section, then please contact us at support@fetchme.nz.
To view FetchMe's full terms of use, please visit our terms page here.
To begin you will need to sign up your business for a FetchMe account and this creates the 'Dashboard' that controls your account. The initial signup is best done by the business owner or manager who has authority over the account. After you sign up, you can then go ahead and download the FetchMe for Reception App.
To use the FetchMe system, the business using the system will require a tablet with Android 5.0 or higher, or an iPad with iOS 10.0 or later. This device acts as the Reception Base unit. It is recommended that this device is displayed in an upright position with a stand or cover. The app installed on this tablet will then connect to staff member's smartphones.
You will need to download two Apps to use FetchMe system, these can be downloaded from the Apple App Store or the Android Play store. The FetchMe for Reception App will be downloaded onto a device, such as a tablet or iPad, to use as the Reception Base App. The FetchMe for Staff App will then be downloaded onto staff members' personal phones to allow them to connect to the Reception Base App.
When you sign up for the 7-day FetchMe trial, you will not be asked to enter your credit card details. If after your trial you decide FetchMe works for you, payment will be required to purchase a plan.
It is not recommended that the FetchMe system is used in place of dedicated emergency paging system. While the software is reliable, it does require an internet connection and we are unable to guarantee dependability of individual user's internet systems.
Only the Admin for a FetchMe account can change the details of an account, including upgrading or downgrading a plan. To change account information, the Admin person will need to log in to their dashboard with their username and password.
The quick reply messages can be amended in the dashboard. The admin will need to sign into the dashboard - choose My Account - Profiles - Settings. Once the messages have been updated, click 'Save Changes'.
The quickest way to change the staff member that is on-call is through the staff FetchMe App on your phone. Alternatively, the admin can log-in to the dashboard and change the user on-call. When the user is changed, the user that was on-call will receive a message to say that they are no longer on-call. The user being made on-call will also receive a message to warn them that they are now on-call.
If the staff member hasn't added their own profile photo, the business admin can add one through the FetchMe web dashboard. Staff members can add their own profile photo through the FetchMe for staff app. The business admin can block a staff member from adding a profile photo and delete their current photo from the FetchMe web dashboard if they deem it to be inappropriate.
Where you download the FetchMe for Reception App from, depends on whether the device is an Apple or an Android device. Links can be found below.
For Apple iOS: the FetchMe reception app requires iOS 10.0 or later and is compatible with iPad.
For Android: the FetchMe reception app requires Android 5.0 and up.
We recommend that you consider the following when setting up your tablet to be the Reception base app:
The Reception call button should make a sound when pressed to give your customers feedback that it is working. If your device does not make a sound, please ensure that the volume is turned up to a suitable level.
Ensure that your reception device is connected to the internet. A wireless connection or mobile data is required to operate this system. Also ensure that the staff member has the volume turned up on their phone to ensure they don't miss any messages.
Where you download the FetchMe for Staff App from, depends on whether the device is an Apple or an Android device. Links can be found below.
For Apple iOS: the FetchMe staff app requires iOS 10.0 or later and is compatible with iPad.
For Android: the FetchMe staff app requires Android 5.0 and up
Ensure that your reception device is connected to the internet and also the device using the Staff App is connected to the internet. A wireless connection or mobile data is required to operate this system.
The quickest way to change the staff member that is on-call is through the staff FetchMe App on your phone. Alternatively, the admin can log-in to the dashboard and change the user on-call. When the user is changed, the user that was on-call will receive a message to say that they are no longer on-call. The user being made on-call will also receive a message to warn them that they are now on-call.
If the staff member hasn't added their own profile photo, the business admin can add one through the FetchMe web dashboard. Staff members can add their own profile photo through the FetchMe for staff app. The business admin can block a staff member from adding a profile photo and delete their current photo from the FetchMe web dashboard if they deem it to be inappropriate.
While on-call and using the FetchMe App, we recommend that the ringer volume on your phone is turned up so you do not miss any notifications.
If you are having problems and can't find the answer to your issue in the Frequently Asked Questions section, please contact us at support@fetchme.nz.
To view FetchMe's full terms of use, please visit our terms page here.
If you need to find out more, please see our Frequently Asked Questions section. For anything else, use the contact form to get in touch.